Refund & Cancellation Policy

Refund Principles

Priceminder's Free plan is free of charge during the public beta and generates no fees; the Pro plan is billed in advance per subscription period. Our principle: we stand behind the service we promise to deliver. If you believe you have been billed in error, or the service did not meet what we promised, contact us and we will work it out with you.

Subscription & Cancellation

The Pro subscription is prepaid per period and you may cancel auto-renewal at any time. After cancellation, the service remains available until the end of the current paid period, and no further charges will occur.

If you have not actually used the service after subscribing, or the service was not delivered as expected, contact us promptly — we will discuss a refund or compensation case by case.

When to Request a Refund

Contact us for a refund in the following situations. We assess each case based on the unused portion of your subscription period:

• Duplicate or incorrect charges, or amounts that do not match your order;
• Prolonged outages of core features (price monitoring, alert push) not fixed within a reasonable time;
• Early termination of the service on our own initiative.

Refund Method & Timing

Refunds are returned via the original payment method: Alipay payments are refunded to the original Alipay account, and PayPal payments to the original PayPal account. After approval, refunds usually arrive within 5–10 business days, depending on the payment provider.

Chargebacks & Disputes

If you have any question about a charge, please contact us first at service@priceminder.online — most issues can be resolved within a few business days. Raising a chargeback without prior contact may affect your account service; we keep transaction and usage records to cooperate with the payment provider's verification.

How to Request a Refund

Email us at service@priceminder.online with the following information so we can locate your order quickly:

• Your registered account (email or phone number);
• The order number and billed amount;
• A brief description of the reason.

We acknowledge your request within 2 business days and will get back to you with a decision as soon as possible.